....Nothing But Trouble!!
Well, it finally 'crapped-the-bed,' -AGAIN!!
Just over a year ago, I bought a new computer from BJ's Wholesale Club, Webster, N.Y. It was one of those Hewlett-Packard "All-in-One" units; with the hard-drive behind the screen-looked like a good option to me!
This thing was CRAP, 'right-out'ta-the-box!! We owned this computer for less than 48 hours when it attempted 'suicide!' We've all been there!! This suicide attempt forced me to call HP's 'help-line,' most probably a tent in India. What a waste!! The young girl (Peggy?!?) I talked with was completely inept-as is normal. She continually read from her script; one line was to have me get on HP's website. I couldn't convince her that the computer was not currently capable of anything but a lighted screen!! I tried to speak with her supervisor-to no avail; I tried to have er 'send me' to someone in the US-to no avail!! Eventually, I was forced to just hang up on her-we could not communicate. I took the computer to a local repair shop-"Jeff's Computers" in Webster. The technicians had to replace the hard-drive after retreaving my data. Bear in mind that I bought the computer the end of May, 2010; it had a new '(HP) brain' by the first of June, 2010.
Now, fast-forward to last Saturday, April Eighth. This ten-month-old hard-drive crapped out!! When Debbie from "Jeff's" called me yesterday with the news that this fully-warranted hard-drive had 'crapped out, I had a couple of options: Replace the hard-drive involving about eight weeks (it had to be returned to the manufacturer, a new one shipped to "Jeff's") and the 'transplant' would cost me out-of-pocket, about $300; or just buy something else. Well, I decided to scrap the HP 'All-in-One' and buy a 'previously enjoyed' laptop from "Jeff's" that could also be taken with us on our travels. Debbie told me I'll have four-or-five to choose from, so later this morning I'll go to Webster and make my choice.
Through all this, I've learned one and possibly two things; Never-ever-ever-ever-ever-NEVER buy anything that has the words: Hewlett or Packard ('cept maybe a car!!) or HP!!!! And.... new? I don't think so; all of "Jeff's" offerings have been completely reconditioned, the shop will stand behind them AND they're LOCAL!!
Til Nex'Time....
Wednesday, April 13, 2011
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